How do I get rid of static, background noise when using the CoolStream Duo on my dock? 

We have 2 recommendations to remove static, background noise. 1. Make sure that the volume on your mobile phone or other device is set to maximum volume for best sound quality. 2. Some customers have reported that be sliding the power button to the left position on the Duo reduces background noise. This does not […]

Does the CoolStream Duo work with the Sony ICF-CS15IP? 

The CoolStream Duo is NOT compatible with the Sony ICF-CS15IP using only the 30 pin connector.  You can use the audio cable included with the CoolStream Duo to connect to the Sony’s 3.5mm AUX jack. Here are the steps of how to use the CoolStream Duo with the Sony ICF-CS15IP. Plug the CoolStream Duo on […]

Does the CoolStream Duo work with 2009 Mercedes SLK350? 

The CoolStream Duo will ONLY work with the 2009 Mercedes SLK350 if the iPod cable also has the 3.5mm AUX jack.   The 30 pin connector on the iPod cable will give the Duo power.  But the music has to go through the AUX jack. As soon as the car is turned on the Duo […]

Pairing Unsuccessful, how can I connect? 

Here are 3 solutions for resolving the “Pairing Unsuccessful” message. If you are having trouble pairing your phone (or other device) with the CoolStream Duo, try the following solutions. Solution #1 Unplug the CoolStream Duo from the docking station. On your telephone (or other mobile device) go to settings -> Bluetooth and turn off the […]

How to pair CoolStream Duo with Mobile Device? 

This FAQ answers how to pair CoolStream Duo with Mobile Device. Please refer to the CoolStream Duo Quick Start Guide to receive instructions depending on whether you are Playing Music from a Docking Station with a 30-Pin connector, Playing Music from a Docking Station via 3.5mm Jack, Playing Music from a Home or Car Stereo […]

How to Connect 2 Mobile Devices at the Same Time – (Multipoint Technology)? 

This FAQ answers How to Connect 2 Mobile Devices at the Same Time – (Multipoint Technology) 1. Pair device number 1 per the CoolStream Duo Quick Start Guide. 2. Go to settings on device number 1 and turn off Bluetooth function. 3. Go to settings on device number 2 and under Bluetooth scan for devices. […]

How to turn on the battery – CoolStream Duo Bluetooth Music Receiver? 

This FAQ answers How to turn on the battery – CoolStream Duo Bluetooth Music Receiver. To turn the CoolStream Duo Bluetooth Music Receiver’s battery on, slide the top button to the left.  To turn off the battery slide the button to the right.  The button can be in either position in order to charge the CoolStream Duo. All […]

If the CoolStream Duo is plugged into my car iPod cable, do I need to turn it on every time I start the car? 

 This FAQ answers if the CoolStream Duo is plugged into my car iPod cable, do I need to turn it on every time I start the car? No, you do NOT have to turn on the CoolStream Duo every time you get into your car.  As soon as the car is turned on and power goes to […]

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