CoolStream Customer Satisfaction and Return Policy

 

CoolStream Customer Satisfaction and Return Policy:

Refund Policy: 30-days from the date of purchase for a full refund

Products purchased from the CoolStream website can be returned up to 30 days from the date of purchase for a full refund.

Simply contact us online or by phone at 1-603-421-6515 to advise us of your desire to return the product. We will email you a shipping label for the return. Once we receive your returned item your refund will be processed and you will receive an email confirming that the refund has been made.

International customers please note the following information.

Any purchases by international customers made on the CoolStream website will have the same no-hassle return policy of 30 days from the date of purchase. However, due to our inability to provide tracking information for return shipping from foreign countries, international customers will be required to pay for shipping to our home offices:
98 Epping Road
Suite 11
Exeter, NH 03833

where upon arrival we will provide the appropriate refund.

So if it just wasn’t the right product for you then return it to CoolStream for a full refund within the first 30 days.

 

One Year Warranty against defect in material or workmanship

CoolStream has a 1-year warranty against defect in material or workmanship for all of our products no matter where you bought it.

If you bought a CoolStream product, loved it and something happened, please write to us or call us. We will be happy to work with you. We will start with troubleshooting your issue once you contact us online or by phone at 1-603-421-6515 and if needed we will be happy to send you a replacement from our offices here in Exeter, New Hampshire.

Should you need to exchange your original CoolStream product with a new CoolStream product we will include a self-addressed stamped envelope along with your replacement CoolStream product for you to return the original item back to us at no cost to you.

International customers please note the following information.

Due to our inability to provide return shipping with tracking information from foreign countries customers will be required to pay for return shipping to our home offices
98 Epping Road
Suite 11
Exeter, NH 03833

where upon arrival we will provide the appropriate exchange.

 

Amazon Purchases

All CoolStream products purchased on Amazon are shipped by Amazon and therefore are subject to Amazon’s return policy. Please refer to the following links for information about returning purchases of CoolStream products to Amazon.

How to Return to Amazon:
https://www.amazon.com/returns

Amazon Return Policy:
https://www.amazon.com/gp/help/customer/display.html?nodeId=15015721

Amazon Return/Refund Information:
https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav