Troubleshooting Tips for the CoolStream Go
1. Go is NOT working with my car.
The CoolStream Go is NOT designed for use in cars. Only if the car stereo has a 3.5mm AUX Jack can you connect the Go to this jack using the included audio cable. You will need to use a 30 Pin charging cable to power the CoolStream Go.
For cars with MMI 30-pin iPod cables, use the CoolStream CarPro.
If you want to stream music in vehicles such as Audi, BMW, Mercedes, Mini Cooper, Volkswagen, Land Rover, Infiniti, Lexus, and many other models, you need the CoolStream CarPro. Check here for CarPro compatibility.
2. No music is coming out of my Bose SoundDock.
Here are some standard solutions to try when there is no music.
A. Check your phone under Setting -> Bluetooth to confirm that it is connected to CoolStream Go.
B. Unplug the audio cable from the Go. The cable is NOT needed when the Go is plugged into the Bose.
C. Increase your phone’s volume to the maximum level.
D. Unplug the SoundDock from the outlet, wait 30 seconds, and plug it back into the outlet.
3. Cannot pair/connect Go with Phone.
Unplug the Go from the 30-Pin connector. Turn off Bluetooth on your phone. Then completely shut down and restart your phone. Plug Go back on to 30-Pin connector. Make sure the LED is blinking. On the phone, tap Settings -> Bluetooth and wait for CoolStream Go to appear. Tap to pair/connect.
4. Background noise or other music quality issues.
Try the following solutions.
A. Make sure that the phone’s volume is at MAXIMUM.
B. Unplug the Go from the 30-Pin connector. Delete CoolStream Go from Bluetooth devices on your phone. Completely shut down and restart your phone. Plug Go back on to 30-Pin connector. Make sure LED is blinking. On phone, go to Settings -> Bluetooth and wait for CoolStream Go to appear. Tap to pair/connect.
5. No Music when using the Audio Cable.
Make sure that the speaker is set to AUX mode. Please consult your owner’s manual for AUX mode.
6. No sound or blinking LED light.
The Go may not be compatible with your dock. Look for your model to be sure in the CoolStream Go Docking Station Compatibility list.
The Go may not be compatible with your motorcycle. Look for your bike to be sure. CoolStream Go Motorcycle Compatibility List.
Go Trouble Shooting Tips PDF version.
For more information, please email CoolStream Customer Service. firstname.lastname@example.org
For more information, check the Quick Start Guide included with your Go.