We have 2 recommendations to remove static, background noise.
1. Make sure that the volume on your mobile phone or other device is set to maximum volume for best sound quality.
2. Some customers have reported that be sliding the power button to the left position on the Duo reduces background noise. This does not do any harm to the battery on the Duo as it is in charging mode when it is on the dock no matter the power button’s position.
If the problem continues, please contact our help desk by using the form at the bottom of this page.
All CoolStream Product FAQ’s are provided to assist our customers who may have questions regarding the CoolStream Duo Bluetooth Music Receiver, the CoolStream Bluetooth Car Chat Plus, the new CoolStream CarPro, with specific versions for these manufacturers: Audi, Volkswagen, BMW, Mini-Cooper, and Mercedes, the CoolStream Bluetooth Speakers, the CoolStream Bluetooth Headphones (Black), and the CoolStream Bluetooth Headphones (White) or any General Inquiries. At CoolStream, we strive for 100% Customer satisfaction. If you did not find the answer needed, please use the Contact Form and we will reply.
Please see these pages for questions regarding Compatibility:
Cars Compatible with CoolStream
Docking Stations Compatible with CoolStream
To further assist our customers, we are pleased to provide the following CoolStream Product Chart. In each Product column, you will find helpful links to specific Product Pages, Manuals, FAQ’s, Buy Now buttons, and our Contact Form. Thank you for shopping at CoolStreamRocks.com
CoolStream Product Chart
| Product | Button | Manual | FAQS | Contact Us |
|---|---|---|---|---|
| CoolStream Duo   |  |  |  |  |
| CoolStream CarPro BMW & Mini-Cooper  | | | | |
| CoolStream CarPro Mercedes | | | | |
| CoolStream CarPro Audi & VW | | | | |
CoolStream is a trademark owned by Exeter Science & Entertainment LLC. Exeter Science & Entertainment warrants it products against defect in material or workmanship for 1 year from the date of purchase.