Pairing Unsuccessful, how can I connect?

Here are 3 solutions for resolving the “Pairing Unsuccessful” message.

If you are having trouble pairing your phone (or other device) with the CoolStream Duo, try the following solutions.

Solution #1

  1. Unplug the CoolStream Duo from the docking station.
  2. On your telephone (or other mobile device) go to settings -> Bluetooth and turn off the Bluetooth function.  There should be an on/off “button” at the top of the screen.
  3. Plug the CoolStream Duo back on to the docking station.  Make sure that you see a blue or red/blue blinking light.
  4. Turn on the Bluetooth function on your phone.
  5. CoolStream Duo should appear.  Wait 10 seconds, by that time you should hear one low beep from the docking station.  Now, tap CoolStream Duo to pair.
  6. Wait for “Connected” to appear beside the CoolStream Duo and now you can play music.

 

Solution #2

  1. Unplug the CoolStream Duo from the docking station.
  2. Completely power down your telephone (or other mobile device).  Keep your phone off for at least 2 minutes.
  3. Power on the phone.
  4. Go to settings -> Bluetooth.
  5. Plug the CoolStream Duo into the docking station.  Make sure that you see a blue or red/blue blinking light.
  6. CoolStream Duo should appear.  Wait 10 seconds, by that time you should hear one low beep from the docking station.  Now, tap CoolStream Duo to pair.
  7. Wait for “Connected” to appear beside the CoolStream Duo and now you can play music.

 

Solution #3

  1. Unplug the CoolStream Duo from the docking station
  2. On your phone go to settings -> general -> reset -> reset network settings
  3. Go to settings -> Bluetooth
  4. Plug the CoolStream Duo into the docking station.  Make sure that you see a blue or red/blue blinking light.
  5. CoolStream Duo should appear.  Wait 10 seconds, by that time you should hear one low beep from the docking station.  Now, tap CoolStream Duo to pair.
  6. Wait for “Connected” to appear beside the CoolStream Duo and now you can play music.
  7. Note that you will have to reconnect to your WiFi if that is the way that you access the internet.

If for any reason your mobile device should ask for a PIN, use four zeros (0000).

If you are having trouble pairing the CoolStream CarPro to your mobile device please click here.


All CoolStream Product FAQ’s are provided to assist our customers who may have questions regarding the CoolStream Duo Bluetooth Music Receiver, the CoolStream Bluetooth Car Chat Plus, the new CoolStream CarPro, with specific versions for these manufacturers: Audi, Volkswagen, BMW, Mini-Cooper, and Mercedes, the CoolStream Bluetooth Speakers, the CoolStream Bluetooth Headphones (Black), and the CoolStream Bluetooth Headphones (White) or any General Inquiries. At CoolStream, we strive for 100% Customer satisfaction. If you did not find the answer needed, please use the Contact Form and we will reply.


Please see these pages for questions regarding Compatibility:

Cars Compatible with CoolStream
Docking Stations Compatible with CoolStream

To further assist our customers, we are pleased to provide the following CoolStream Product Chart. In each Product column, you will find helpful links to specific Product Pages, Manuals, FAQ’s, Buy Now buttons, and our Contact Form. Thank you for shopping at CoolStreamRocks.com


CoolStream Product Chart

ProductButtonManualFAQSContact Us
CoolStream
Duo
CoolStream Duo
CoolStream Duo Bluetooth Music Receiver

Buy CoolStream on Amazon
CoolStream Duo ManualCoolStream Duo FAQCoolStream Contact Form
CoolStream
CarPro
BMW & Mini-Cooper
CarPro – Bluetooth Receiver for BMW Mini Cooper iPod Y CableCarPro – Bluetooth Receiver for BMW Mini Cooper iPod Y Cable
Buy CoolStream on Amazon
CoolStream CarPro User Manual-Mercedes-MCCoolStream CarPro FAQCoolStream Contact Form
CoolStream
CarPro
Mercedes
CarPro – Bluetooth Receiver for Mercedes iPod CableCarPro – Bluetooth Receiver for Mercedes iPod Cable

Buy CoolStream on Amazon
CoolStream CarPro User Manual-Mercedes-MCCoolStream CarPro FAQCoolStream Contact Form
CoolStream
CarPro
Audi & VW
CarPro – Bluetooth Receiver for Audi VW iPod CableCarPro – Bluetooth Receiver for Audi VW iPod Cable
Buy CoolStream on Amazon
CoolStream CarPro User Manual-Mercedes-MCCoolStream CarPro FAQCoolStream Contact Form

CoolStream is a trademark owned by Exeter Science & Entertainment LLC. Exeter Science & Entertainment warrants it products against defect in material or workmanship for 1 year from the date of purchase.


Author: CoolStream Update

Trying to provide the best customer service possible.

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